Emergencies

Urgent Appointments
The surgery currently operates an Open Access Surgery every morning Monday to Friday between 9.00am & 11.00am. An appointment is not required and all patients who turn up for this surgery will be seen by a doctor. If you feel your problem is particularly urgent, please bring this to the attention of the receptionist when you book in.

Afternoon surgeries are booked appointments only. However, a few appointment slots are reserved for genuine urgent cases that cannot wait until the following day. If you feel you need to be seen as an emergency in the afternoon please contact the surgery on 01792 650716. Please note that these appointments are not appropriate for routine work such as the issuing of sick notes or repeat prescriptions.

Out of Hours
Between 6.30pm & 8.30am Monday to Friday, all day at weekends and bank holidays our emergency cover for our patients is provided by the Swansea Out of Hours Service. The service can be accessed by calling 111. Your call will initially be taken by NHS Direct who may be able to resolve matters for you. If a doctor is required they will forward your details and an on-call doctor will call you back. The doctor may be able to provide advice, arrange to see you in the GP Emergency Centre or visit you at home (if you are genuinely infirm and unable to attend the centre). This service is for urgent medical problems that cannot wait until the surgery is open and we would be grateful if you could use the emergency service sensibly.

NHS Direct
NHS Direct is available 24 hours a day to provide medical advice on 0845 46 47. There is no charge made by NHS Direct for the advice they provide. This service may be helpful if you feel you need medical advice but do need or wish to see a doctor, or if you are unsure what to do about a medical problem. They may also be able to advise regarding dental problems.

Ambulances
If you feel you have a very urgent medical problem that cannot wait for medical attention then you should consider calling 999 for an ambulance. We ask that you use ambulances only for true emergency situations.

Accident & Emergency
There is a large Accident & Emergency Department at Morriston Hospital which is open 24 hours a day, 365 days a year. There are also Minor Injuries Units at Singleton Hospital (staffed by GPs) and Neath Port Talbot Hospital (staffed by nurses).

Minor Injury Unit, Neath Port Talbot Hospital. Baglan Way. Port Talbot. SA12 7BX – is open 24 hours a day, 365 days a year for adults and children over the age of one year. Children under one year should be taken to the nearest Emergency Department. This unit can treat people with broken bones but not with minor illnesses.

Minor Injury Unit, Singleton Hospital. Sketty Lane. Swansea. SA2 8QA - is open 8am–8pm every day and the Unit treats unexpected and urgent minor injuries or illness when you can’t wait to see your GP. This Unit is for any age group and take minor illnesses but not broken bones.

These departments are aimed at dealing with emergency problems that you would not usually see your GP about (for example, traumatic injuries or sudden collapse), or urgent medical problems that cannot wait for medical attention.

Before attending A&E we would ask you to consider whether your problem could more appropriately be dealt with by your GP, or the Out of Hours Service outside of surgery opening times.